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1. General
1.1. Please read this document carefully as it contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
1.2. These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. On placing any purchase order for the products, you fully aware, agree to be bound by and accept these terms and conditions.
1.3. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website (www.rapidu.com).
2. Customer Sales
2.1. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
2.2. All orders whether made via our store, call centre or this website shall be subject to acceptance by Electrical Warehouse. Upon Customer placing an order, a Unique Reference Number will be given and provided to Customer to facilitate tracking of Customer's order. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance and merely serves as confirmation that Customer's order has been received.
2.3. These terms and conditions shall become the Contract only when notice of acceptance by Electrical Warehouse of an order is sent to Customer.
2.4. Electrical Warehouse will only accept orders for delivery of the Products within Malaysia and who have attained the age of 18 years.
2.5. Customer may only cancel an order before notice of acceptance by Sony of such order is sent to Customer.
2.6. The total cost of your order will be the price of the products, any additional services you choose (e.g. installation), plus any applicable delivery charge.
2.7. If due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices shown exclusive of delivery charges which will be payable as indicated at the time the order is placed.
2.8. All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
2.9. Full product details are available from the manufacturer's brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion. We will supply the product as supplied to us by the manufacturer.
2.10. Customer shall pay for the Products in Ringgit Malaysia using one of the following payment methods:-
2.11. BY CREDIT CARD.
- Only Visa or MasterCard are accepted.
- If Customer's order is cancelled after payment has been validated by the credit card issuer but before a notice of acceptance by Electrical Warehouse has been sent to the Customer, the Customer shall be liable for all fees and charges incurred.
2.12. BY CASH / CHEQUE DEPOSIT.
- Cheque must be marked "A/c Payee Only", made in favour of "Rapidu.com".
- Cash or cheque deposit to the following account:-
Maybank Berhad (Account No. 512071119602)
- Insert the Customer's name and Reference Number in the Bank-In Slip and shall fax a copy of the same to Customer Care at 017-9889988 or post to us within 7 working days of the Customer making his or her order online, failing which Customer's order shall be deemed cancelled.
- We will send the acknowledgement on receiving copy of the Bank In Slip and notice of acceptance upon receiving notification that the cheque/bank draft has been cleared.
2.14. BY INSTALLMENT
- Print out the online Installment Application Form.
- Insert Customers Reference Number, Amount and others information require on the form.
- Post it to us at Electrical Warehouse.
- We will send the acknowledgement on receiving your Installment Application Form and notice of acceptance upon receiving notification that your application has been approved by relevant finance house.
2.15. With the exception of any goods paid for by our flexible payment schemes such as monthly installment option or other, such goods remaining the property of Electrical Warehouse until full payment has been received from the relevant finance house, you will own the goods once you have received them.
2.16. All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for an other losses you may suffer if we do not supply the goods.
3. Delivery
3.1. The delivery process will only be initiated after payment has been validated and a notice of acceptance has been sent to the Customer.
3.2. All prices are exclusive of delivery charges. A charge is made for the delivery of goods and we are keeping the charge as low as possible.
3.3. We will only deliver goods to the address on the order.
3.4. We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days from your ordered. Delivery will usually be made direct to your doorstep by reputable carrier. However, any dates quoted by Electrical Warehouse for delivery of the Products are estimates only and shall not form part of the Contract. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
3.5. If you are unable to accept delivery on the day we have agreed, please notify our Customer Care Centre as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
3.6. You should examine your goods as soon as reasonably practicable during and after delivery to check for any damage or missing items or parts. When the goods are delivered, you will be presented with a delivery note which will require you to authorise by signature that:
- the goods have been unpacked, checked and received in good condition; or
- the goods have been left in the packaging, are unchecked and that there is no visible damage to the outer packaging; or
- the goods are damaged, incorrect or there is shortage.
3.7. If a signature has been obtained under clauses 3.6. (a) or 3.6.(b) above, you are deemed responsible for the goods and as such any loss or damage to the goods shall be at your own risk and expense thereafter.
3.8. If a signature has been obtained under clause 3.6.(c) above, you must provide details on the delivery note and notify our Customer Care Centre within 24 hours; we may arrange for the goods to be returned and/or exchanged; however, if goods are returned under this clause and are subsequently found to be perfect and in full working order, these will be returned to you and an administration fee of 5% of the price of the goods along with the cost of delivery (where applicable) will be charged to you.
3.9. If you find any damage or discover that parts are missing after delivery, you must contact our Customer Care Centre within 24 hours after the goods were delivered. We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within 24 hours after the goods were delivered.
4. Installation
4.1. All orders requiring installation are subject to charges and availability. Please phone to check prices and availability prior to delivery.
5. Collections
5.1. Where stated, orders placed in-store, on our website or via the Call Centre can be collected from store.
5.2. Once you have been notified that goods are ready for collection, they must be collected within 7 working days from the date of notification. You will need to take an official form of identification, which verifies your name and address such as an identity card or driving license. On arrival, please present your identification and reference number to the sales representatives.
5.3. If you have failed to collect your goods within 7 working days from the date of notification, we may stop holding the goods available for you and forfeit the deposit you have paid.
6. Product Availability
6.1. Our call centre will contact you with expected delivery days upon receipt of your order.
6.2. Please note some products may take longer due to shortages from the manufacturers. Our call centre will advise you of this upon receipt of order.
7. Cancellations and Returns Policy
7.1. If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 3 working days from date of delivery or collection. You must notify us by phone of your intention to cancel within 3 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
7.2. Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 7 working days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
7.3. We are unable to accept returns of the following items: goods without proof of purchase, the seal has been broken on any memory cards or software, or on any personal hygiene products such as shavers, goods were a special order to the customer's specification, products with contract services that have been connected (i.e. mobiles).
7.4. You must organise the return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 7 working days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
8. Refunds
8.1. Refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
8.2. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery and administration/handling fee of 25% of the price of the goods.
8.3. Goods received back not in a re-sellable condition or not in full packaging: We are unable to accept these back under the above terms and the goods will be returned back to you, an administration/handling fee of 15% of the price of the goods and the cost of delivery charged to your account.
8.4. Refunds take about 10 - 14 working days of our receiving your goods.
9. Faulty goods
9.1. If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check the manufacturers manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself. Also, locate the manufacturers helpline number and call to find out if the manufacturer has its own repair procedure.
9.2. If the fault remains unresolved, please contact our customer care line. You will always have the option of an exchange or refund if the fault occurs within 14 days of delivery. We reserve the right to inspect the product and verify the fault.
9.3. To qualify for a refund or exchange the product must be:
- in otherwise 'as new' condition
- complete with any accessories and free gifts offered with it
- with the original box and packaging
9.4. If we are required to send an engineer to your home to inspect and repair a product (only available on certain areas, please call to confirm), and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically RM70.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your credit card if no fault is found. We recommend you follow the above steps before reporting a fault to us, to avoid an abortive call-out fee.
10. Guarantees and Warranties
10.1. All goods supplied are covered by the terms and conditions of the manufacturers guarantee for a minimum period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear; in addition, routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, ink cartridges etc.), cosmetic damage and tuning of channels are not covered. If the goods are being used in a no domestic environment, e.g. a place of work, the manufacturers may not offer any guarantee.
11. Data Protection
11.1. Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We hold data to primarily validate delivery details and manufacturer warranties. We may, at a future date, wish to contact you with selected product offers, which we think, may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please write to our Customer Care Department, www.rapidu.com
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